Quick answers before you enter

Choose a live competition, select how many tickets you want, add them to your basket, then complete checkout. Once the entry is confirmed, your ticket numbers are added to your account.

Yes. Your basket can include multiple competitions. Check each draw, ticket quantity and total before you pay.

A valid entry is attached to your account and has confirmed ticket numbers. Failed, pending, declined, cancelled or incomplete payments do not count as draw entries.

Each competition page shows the draw or closing information. Timed draws stop accepting new confirmed entries once the draw has closed.

Sign in, open Account, then go to My Prize Draws. Confirmed entries show the ticket numbers attached to that draw.

Ticket numbers are issued after checkout has been confirmed. Starting checkout or seeing a pending payment in your bank app does not mean tickets have been issued.

No. Once ticket numbers are allocated to a confirmed entry, they should remain attached to that entry for the draw and audit record.

No. Ticket numbers are allocated by the system, not manually chosen by the team.

Checkout needs an account so entries, tickets, transactions, subscriptions and support records can be attached to the right person.

Refresh your basket, check the order summary and try again. If your bank asks for extra security, complete that step fully. If money appears pending but tickets are not shown, contact support quickly if the draw deadline is close.

Yes, if you have available subscription ticket credits and the competition is eligible. Credits can cover a full entry or sometimes part of an entry with the rest paid by card.

No. Full card details and security codes are not stored by Million Pound Draw. Saved payment methods use secure provider references plus safe display details such as last 4 digits and expiry.

A subscription gives you a monthly ticket-credit allowance. Credits can be used on eligible competitions and renew with your billing period while the subscription stays active.

No. Each customer can only have one active subscription at a time. If you want a different allowance, change your existing plan rather than starting another one.

Cancelling stops future renewals and removes unspent subscription ticket credits. Your account should return to showing the Subscribe & Save option afterwards.

If you have an active subscription, the default card may be locked so the membership is not left without a payment method. Add another card, set it as default, then remove the old one.

Winners are selected from eligible ticket numbers for the closed draw using random number generation. The result is based on ticket records, not customer names or manual preference.

No. Admin tools are for managing competitions, support records and fulfilment. They are not for choosing a preferred person as a winner.

The team checks the ticket, account and transaction records, then contacts the winner to arrange prize fulfilment. Some prizes may need identity checks, paperwork or delivery arrangements.

Competition setup, close time, confirmed orders, payment references, ticket numbers, draw result, admin actions and prize fulfilment notes are kept for support and audit purposes.

Sign in, open Account, then go to Settings. You can update your name, email, phone, address and surprise contact from there.

Go to Account, Settings, Manage Your Details, then use the password reset option. You need your current password to change it from inside your account.

Use Forgotten your password? on the sign-in page. If an active account matches the email address, we will send a secure link that expires after 30 minutes and can only be used once. Resetting your password signs the account out on every device.

Yes. Account deletion removes your public-facing account access and frees up your details for a future account. Historic admin records may still be kept for audit, support and reporting.