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15 articles
How to enter a competition
A simple click-by-click guide to choosing a draw, picking your ticket quantity, checking out and finding your ticket numbers.
How the basket works
A simple guide to reviewing entries, managing multiple draws, using ticket credits and checking your order summary before checkout.
Managing account details
How to update your name, email, phone number, address and surprise contact from your account settings.
Changing your password
How to change your account password, reset a forgotten password by email, and fix common password errors.
Why checkout asks me to sign up
Why an account is needed before checkout can attach entries, ticket numbers, transactions and subscription details to you.
Payment failed or checkout would not start
What to try if secure checkout does not open, your payment fails, 3D Secure does not complete, or a saved card will not work.
Saved payment methods
How saved cards work, where to find the last 4 digits and expiry, how to add or remove cards, and why a default card can be locked with an active subscription.
Adding a new payment method
How to add a new saved card from your account, complete secure card setup, and check it has saved correctly.
Why can’t I remove my default card?
Why your default payment method may be locked when you have an active subscription, and how to replace it safely.
Using ticket credits at checkout
How to use subscription ticket credits, pay fully with credits, split credits with card, and when credits are confirmed.
How subscriptions work
How monthly ticket credits, renewals, active plans, the one-subscription limit and subscriber benefits work.
Changing your subscription plan
How to change your subscription plan, what happens on upgrades, what happens on downgrades and how future renewals are affected.
Cancelling your subscription
How to cancel your subscription, what happens to unspent credits, why we ask for a reason and what your account shows afterwards.
Where to find your ticket numbers
How to find confirmed ticket numbers in your account and why pending or failed payments do not receive tickets.
What happens after I enter a draw
What happens after checkout, including confirmation, account entries, transactions, draw close and winner selection.