You enter a competition
Choose a live draw, pick your ticket quantity and complete checkout.
Trust Centre
How we keep draws fair
Every draw is based on confirmed ticket numbers, not names, favourites or manual choices. The system allocates tickets, selects winners at random, and keeps records so each draw can be checked.
The simple version
You only enter a draw once checkout is confirmed. The system gives confirmed entries their ticket numbers, then selects a winner from the eligible tickets using secure random selection. Staff cannot pick a winner, add unpaid entries or move tickets around to change someone's chances.
How it works
From entry to winner
Your payment is confirmed
Tickets are only created after payment or ticket-credit use has been confirmed. Failed or pending payments are kept out.
The system gives you ticket numbers
Ticket numbers are allocated by the system. Staff cannot choose numbers for a customer or move numbers around afterwards.
The draw closes
When the closing point is reached, the eligible ticket list is fixed from confirmed entries only.
A winner is selected at random
The winner is selected from the eligible ticket numbers using a random number generator.
The result is recorded
The draw result, ticket records, payments and admin actions are kept so the draw can be checked and audited.
Fairness
What we can and cannot do
The important point is that staff manage the competition, but the system controls ticket allocation and winner selection.
Admin can
- Create and manage competitions
- Check orders, tickets and payment records
- Help customers with support issues
- Manage winner contact and prize fulfilment
Admin cannot
- Choose a favourite winner
- Give someone better ticket numbers
- Move ticket numbers between customers
- Include failed, unpaid or pending orders in a draw
Valid entries
What gets included
A draw should only include entries that were properly confirmed before the draw closed.
Included
- Confirmed entries
- Confirmed ticket-credit orders
- Ticket numbers created before draw close
Excluded
- Abandoned baskets
- Failed or declined payments
- Pending payments not yet confirmed
- Entries attempted after close
Audit trail
What gets checked
We keep the records needed to answer a simple question: what happened in this draw? Those records can be reviewed by support, checked internally and audited regularly.
Competition setup and close time
Confirmed orders and payment status
Ticket numbers for eligible entries
The final draw result
Admin actions around the draw
Prize fulfilment notes
Questions
Trust and fairness FAQ
What does cryptographic mean?+
It means the system uses secure computer randomness, the same kind of idea used in security systems, instead of a person picking numbers. In simple terms, ticket allocation is handled by the system in a way that is designed to be unpredictable and checkable.
Can winners be picked manually?+
No. Winners are selected from eligible ticket numbers for that draw. Admin tools can manage competitions, support and prize fulfilment, but they are not there to choose a favourite winner.
What counts as a valid entry?+
A valid entry is a confirmed entry on a customer account, for a live competition, with ticket numbers issued after checkout or ticket-credit confirmation.
What happens if payment is pending or fails?+
The entry should not receive confirmed ticket numbers and should not be included in the draw. If money appears to have left your account but tickets are missing, support can check the payment and order record.
What happens when a draw closes?+
New entries stop being accepted for that draw. The eligible ticket list is fixed, then the winner is selected from that list.
Why do you keep records?+
Records help support check orders, missing tickets, payments, winner selection and prize fulfilment. They also create an audit trail so each draw can be reviewed properly.
Can staff or related people enter?+
Staff, suppliers, contractors and closely related people may be restricted where there is a conflict of interest or where the competition terms say they cannot enter. The final terms before launch should make this clear.
What if there is a technical issue?+
The team checks the payment, order and ticket records before taking action. Any issue around checkout, draw close or winner selection should be handled through support records and audit logs.
Need something checked?
If an entry, ticket number, payment or draw result does not look right, contact support with the competition name and any order reference you have.