Cancelling your subscription

Quick overview

You can cancel your subscription from your account settings. Cancelling stops future renewals and removes any unspent subscription ticket credits, so check your credit balance before cancelling.

After cancellation, your account should no longer show the active membership panel. Instead, it should go back to showing the Subscribe & Save option so you can start a new plan later if you want to.

Before you cancel

Use any remaining subscription ticket credits if you still want to enter draws. Cancelling your membership removes unspent subscription credits from your account.

If you only want a different monthly allowance, use Change plan instead of cancelling. Changing plan keeps your membership active and updates the plan details.

Cancelling your subscription

Step 1: Sign in to your account.

Step 2: Open Account.

Step 3: Go to Settings.

Step 4: Find Manage your subscriptions.

Step 5: Click Change plan.

Step 6: Click Cancel plan.

Step 7: Read the warning about unspent ticket credits.

Step 8: Choose the reason you are removing your membership.

Step 9: Add anything else in the optional notes box if you want to.

Step 10: Click Cancel membership.

Step 11: Wait for the confirmation message.

Unspent credits warning

Cancelling your membership removes any unspent subscription ticket credits. This means credits you have not used before cancelling may be lost.

If you still want to enter competitions, it is usually best to use your remaining credits before cancelling.

Why we ask for a cancellation reason

We ask why you are cancelling so we can understand what is not working for customers. You may see options such as affordability, already won, not enough value, changing platform, not using credits, technical issues, taking a break, or other.

The reason helps the team improve the membership experience. It does not stop you from cancelling.

What your account looks like afterwards

After cancellation, your account should no longer show an active subscription as your current membership. Your account should return to showing the Subscribe & Save banner or plan option.

Your previous transactions and account history may still be available to the admin team for support, reporting and audit purposes, but cancelled subscription credits should no longer be available to spend.

If you change your mind

You can choose a new subscription plan later from the Subscribe page or from the Subscribe & Save banner in your account.

If a cancellation looks wrong

If your account still shows an active subscription after cancelling, refresh the page and check again. If it still looks wrong, contact support before starting another subscription.

If you still need help, here are your options

Start Chat: Ask a quick question while you keep browsing. The chat can talk you through cancellation, unspent credits, cancellation reasons and what your account should show afterwards.

Contact Support: Send the team a support ticket if cancellation failed, your account still shows an active plan, credits disappeared unexpectedly, or you cancelled by mistake.