Why checkout asks me to sign up

Quick overview

Checkout asks you to sign up or sign in because your competition entries need to be attached to a customer account. This lets us show your ticket numbers, keep your transaction history, manage subscriptions, save payment method references, and help you if something goes wrong.

Without an account, there is nowhere reliable to show your confirmed entries after checkout.

Why an account is needed

Your account keeps your entries, ticket numbers, payment history, ticket credits, saved payment methods, subscription details, and support history together in one place.

It also helps the team check what happened if a payment fails, a basket does not look right, or ticket numbers do not appear after checkout.

Signing up during checkout

Step 1: Add the competition entries or subscription plan you want to your basket.

Step 2: Review your basket and click Continue to checkout.

Step 3: If you are not signed in, checkout will send you to sign up or log in.

Step 4: Enter your account details.

Step 5: Complete the sign-up process.

Step 6: Return to checkout with your basket details still attached.

Step 7: Choose your payment method and complete secure checkout.

Step 8: Once checkout is confirmed, open your account area to see your entries, ticket numbers, transactions, and any ticket credits.

If you already have an account

If checkout asks you to sign up but you already have an account, choose the login option instead. Use the same email address you used when creating your account so your entries and history stay together.

If you used the wrong email address

If you accidentally sign up with the wrong email address, contact support before entering more draws. The team can check what has happened and advise the best next step.

What happens to your basket

Your basket should stay attached through the signup and login process. After you sign in, checkout can continue with the competition entries or subscription plan you were trying to buy.

If your basket looks wrong after signing in, go back to the basket and check the competition names, ticket quantities, credits, and total before paying.

If you still need help, here are your options

Start Chat: Ask a quick question while you keep browsing. The chat can talk you through signing in, signing up, basket details, checkout, entries and ticket numbers.

Contact Support: Send the team a support ticket if you cannot sign in, used the wrong email address, lost your basket during signup, or cannot see your entries after checkout.