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5 articles
Payment failed or checkout would not start
What to try if secure checkout does not open, your payment fails, 3D Secure does not complete, or a saved card will not work.
Saved payment methods
How saved cards work, where to find the last 4 digits and expiry, how to add or remove cards, and why a default card can be locked with an active subscription.
Adding a new payment method
How to add a new saved card from your account, complete secure card setup, and check it has saved correctly.
Why can’t I remove my default card?
Why your default payment method may be locked when you have an active subscription, and how to replace it safely.
Using ticket credits at checkout
How to use subscription ticket credits, pay fully with credits, split credits with card, and when credits are confirmed.